Environdent® Frequently Asked Questions

Environdent offers free and environmentally responsible disposal of your old instruments – regardless of brand – and rewards you with new Hu-Friedy instruments that help you perform at your best. It's easy: for any 12 instruments you recycle, you receive 1 Hu-Friedy instrument, absolutely free.

HOW IT WORKS
  1. Collect your old instruments. Gather old, broken or unwanted instruments of any brand and pack the instruments into a box for shipment. OSHA regulations and state health laws mandate that all returned instruments be cleaned and heat sterilized prior to shipping. Remember to cushion the products to prevent package damage during shipment. Note: A small, flat rate box can hold 60 instruments!
  2. Send your instruments to recycler. Log in to Environdent.com and complete our online recycling order form. Indicate the instruments you're returning and the free instrument(s) you would like to receive. We'll send you an email with a printable shipping label and a printable packing slip that contains your order details. If you want to be able to track your shipment to the recycler, we recommend sending your package via your preferred carrier that offers shipping tracking and confirmation. We will send you an email confirmation when your order is received by the recycler and approved for processing. Please note that first-time users must register for an Environdent account in order to log in to create an order.
  3. Receive Hu-Friedy instruments and exclusive offers. After a short time, your brand new Hu-Friedy instrument(s) will arrive in the mail. You'll also receive exclusive deals on Hu-Friedy instruments and products, in addition to news about green practices that you can implement in your practice and home.

Register for your free account to start recycling today.

FAQ

Q:
What is the Environdent instrument recycling program?

A: Environdent is Hu-Friedy's way of investing in your performance and rewarding you for environmentally responsible actions. Environdent is the longest-running instrument recycling program in the dental industry, and we are thankful to have had so many dental professionals partner with us since 1995 by choosing to responsibly dispose of their instruments and help the environment! Fun fact: in 2011, we recycled 700,000+ instruments!

Q:
How do I participate in Environdent?

A: Simply register for your free Environdent account to start recycling today.

Q:
What type of instruments can I recycle?

A: You can recycle any manufacturer's brand of instruments, including:
Scalers
Curettes
Piezo tips / Magnetostrictive ultrasonic inserts
Diagnostic instruments
Restorative instruments
Surgical instruments
And more

Q:
How many instruments can I recycle?

A: You can recycle a minimum of 12 and a maximum of 144 instruments per order. If you'd like to recycle more than 144 instruments, simply create an additional order. For every even increment of 12 instruments you recycle, you can select 1 Hu-Friedy instrument, absolutely free.

Q:
What Hu-Friedy instruments does Environdent offer for selection?

A: We have assembled a list of 30 best-selling Hu-Friedy instruments, from scalers and curettes to retractors and burnishers, all of which have a retail value up to $42.

Q:
Can free instruments received from Environdent.com be exchanged for other instruments?

A: Hu-Friedy offers 30 free instruments to reward social responsibility, and Environdent redemptions are limited to this product list. Hu-Friedy cannot offer exchanges for the free goods received through Environdent.

Q:
How long does it take to receive my free instruments?

A: Please allow 2-4 weeks from receipt and confirmation of your package at the recycler for your free instruments to arrive. You will receive confirmation emails after placing your order and after the recycler receives your instrument package. Once you receive the latter emails, your instruments should ship shortly.

Q:
What will happen to my instruments after they are recycled?

A: Hu-Friedy works with responsible metal scrap recyclers in the U.S. and Canada to find new life for your instruments in useful items such as bridges, car bumpers and street lights. When you recycle with Environdent, you keep your instruments out of landfills and decrease your impact on the environment. Instruments recycled through Environdent will not be refurbished or used to make new instruments.

Q:
My browser says that there is an issue with the certificate. Is it OK if I select continue?

A: Yes, it is safe to click continue. To avoid this in the future, check to make sure your browser is updated to the most current version. If you are using Internet Explorer when running into a certificate issue, either update the browser or try a different one, another computer, or even a smart phone.

Q:
I placed an order, but have not received my Label through e-mail. How do I retrieve it?

A: Environdent Packing Slips and Recycler Tracking Labels are now available through your Environdent.com account. After logging in to your account, click the “Account” button located in the teal bar in the top right-hand corner of the screen. A list of all of your Environdent orders will be listed. Any order with an “Open” status will have a link to download PDFs of both documents.

Q:
When I try to place an order, I am receiving an error message “There was a problem placing your order. Please try again” of “Some of your information is incorrect. Please try again.” I filled out my information correctly – what can I do?

A: The system was unable to locate the proper address code in our ordering system. Please call Customer Care at 1-800-HUFRIEDY and we will manually enter it for you so you can place your order.

Q:
What should can I do if I know my instruments were delivered to the recycler, but I still have not received my instruments?

A: If you have confirmation that your package was delivered to our metal recyclers, and you have been waiting 4 weeks since that day for your instruments, please call 1-800-HUFRIEDY to speak with a Customer Care Specialist. Have your tracking number handy, and we will be able to process the order for you.

Q:
Does the shipping label included in my confirmation email require shipment through a specific carrier? Who is responsible for the cost of shipping?

A: The shipping label is not a prepaid mailing label. It allows the recyclers to immediately recognize your package as an Environdent.com instrument return shipment. You will still need to include the necessary labels from your preferred carrier on the package. You will also be responsible for the cost of shipping your instruments to the recycler, but Hu-Friedy covers the cost of shipping your new instruments to you.

Q:
Do you still accept the old Environdent forms?

A: Yes, we are still accepting old Environdent forms for the time being. Please keep in mind that these orders do take longer to process. If you are calling Hu-Friedy Customer Care to look into your order, please specify whether you’ve used Environdent.com or the old method.

Q:
How can I contact Hu-Friedy?

A: For any questions regarding Environdent, please contact 1-800-HUFRIEDY or environdent@hu-friedy.com and a team member will be happy to help you.