Hu-Friedy offers warranties on almost all of its custom crafted instruments. For more information on specific warranties and warranty time frames, please visit the product for which you would like warranty information, or search our extensive knowledge base.
You may also contact us with questions regarding our warranty policies; our technical service team is here to serve you.
Presidential® Forceps carry a lifetime warranty against defects in materials and workmanship.
Hu-Friedy®, at its option, will repair or replace, for a period of four years following the date of purchase, any IMS™ or IMS™ Signature Series® cassette that is defective because of material failure (including corrosion) or workmanship of the cassette shell. Hu-Friedy, at its option, will also repair or replace, for a period of one year following the date of purchase, any IMS or IMS Signature Series cassette that is defective because of material failure or workmanship of the internal and moving components. Purchaser must return the defective cassette (FOB Hu-Friedy, Chicago, IL) and must have previously provided Hu-Friedy with the registration card.
Hu-Friedy disclaims liability, under this warranty or otherwise, for damages arising from (1) user negligence, misuse, abuse or alterations to the cassette; (2) the use of commercial grade washers; (3) dental automated washer – disinfectors where manufacturer's processing guidelines are not followed; and/or improper set-up and installation of the device.
THE EXPRESS WARRANTY DESCRIBED HEREIN AND ANY APPLICABLE IMPLIED WARRANTIES, INCLUDING WARRANTIES OR MERCHANTABILITY AND FITNESS, ARE LIMITED AS HEREINABOVE STATED. DAMAGES FROM BREACH OF SUCH WARRANTIES ARE LIMITED TO THE COST OF REPAIR OR REPLACEMENT, AT HU-FRIEDY'S OPTION. CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM BREACH OF ANY APPLICABLE EXPRESS OR IMPLIED WARRANTIES ARE HEREBY EXCLUDED.
This warranty gives you specific legal rights. You may also have other rights which vary from state to state.
Hu-Friedy, at its sole option, will repair or replace for a period of one year following the date of purchase, any SporeCheck™ incubator that fails as a result of a defect in materials or workmanship. Purchaser must return the defective incubator (postage prepaid) to Hu-Friedy.
HU-FRIEDY DISCLAIMS LIABILITY AND IS NOT RESPONSIBLE FOR THE PERFORMANCE OR REPLACEMENT OF ANY PRODUCT THAT HAS BEEN MISUSED, TAMPERED WITH, MODIFIED, RETIPPED OR REFITTED IN ANY MANNER.
HU-FRIEDY DISCLAIMS LIABILITY, UNDER ANY APPLICABLE WARRANTY OR OTHERWISE, FOR DAMAGES ARISING FROM IMPROPER SET-UP AND/OR INSTALLATION OF ANY PRODUCT.
THE EXPRESS WARRANTIES DESCRIBED HEREIN AND ANY APPLICABLE IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS, ARE LIMITED AS HEREIN-ABOVE STATED. EXCEPT AS SET FORTH HEREIN, DAMAGES FROM BREACH OF SUCH WARRANTIES ARE LIMITED TO THE COST OR REPAIR OR REPLACEMENT, AT HU-FRIEDY’S SOLE OPTION. CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM BREACH OF ANY APPLICABLE EXPRESS OR IMPLIED WARRANTIES ARE HEREBY EXCLUDED.
Satisfaction is guaranteed, no questions asked. Return the product within one month of purchase.
If a dental professional is not satisfied for any reason with a Hu-Friedy Ultrasonic Insert, it can be returned within the first month of use with the dealer invoice for a product exchange.
Hu-Friedy orthodontic instruments carry a lifetime warranty against material defects and craftsmanship. Like all Orthodontic companies,“lifetime” references the life of the product. We guarantee your cutters for seven years and your benders and utility pliers for ten years. This covers breakage, joint failure, and corrosion under normal use. Proper cleaning and maintenance is required. Failure to properly care for instruments, including cleaning and lubrication may void this warranty. Hu-Friedy reserves the right to decide whether an instrument is to be repaired or replaced. Sharpening cutters and repairing minor tip damage is considered routine maintenance with normal use, and is not covered by warranty.
For other repairs or warranty information:
- Phone: 1-888-TEC-TECH (1-888-832-8324)
- Fax: 773-868-3544
Download Returns, Repairs, Replacements Form.