Hu-Care Ortho Program

Through our Warranty Program for Ortho Instruments, Hu-Friedy is pleased to offer free servicing for the life of the instrument.* When you purchase the highest quality products, it is important to keep them in optimal working condition.
This program:
- Protects your investment through regular, free service
- Frees up valuable time to focus on providing positive clinical outcomes for your patients
- Ensures accurate servicing by the same Hu-Friedy artisans that manufactured your instruments
*Covered for the life expectancy of product, not life of doctor or practice.
Instruments Included:
Services included:
- Sharpening
- Re-serrating
- Joint Realignment
- Carbide Insert Replacement (up to three replacements)
Service & Maintenance Tips:
- Hu-Friedy recommends routinely inspecting cutters to determine if sharpening is required. We recommend sharpening every 6-9 months with average use OR at the first noticeable dulling of the blade.
- Lubricate hinged instruments after each use and prior to sterilization, but at a minimum at least once per week.
- Reference the applicable maximum and minimum wire tolerance on the inside handles of your instrument. Using the incorrect wire size with instruments risks damage and/or breakage.
- Always clean and sterilize instruments in the OPEN position!
HOW DO I GET STARTED?
- CONTACT HU-FRIEDY: Call 1-888-TecTech (1-888-832-8324) and inform the Customer Care Representative you want to sign up for the free servicing program, or you can complete online form.
- SHIP STERILIZED INSTRUMENTS: Each time you want to send in instruments, call Customer Care at 1-888-TecTech (1-888-832-8324) and request a return number. Send sterilized instruments to Hu-Friedy via a traceable method along with your return number and SERVICE LABEL and SERVICE FORM.
- REPAIR AND RETURN: Hu-Friedy artisans will complete the service and ship back within an average of two weeks.

Fill out Service Form

Ship Instruments

Instruments are Serviced and Repaired

Instruments are returned
Frequently Asked Questions
Why should I register?
Who can participate?
How do I sign up?
Where do I send my instruments?
Hu-Friedy‘s Hu-Care Program
Attn: Technical Services
3232 N. Rockwell St.
Chicago, IL 60618
What services are covered?
- Sharpening
- Re-serrating
- Joint Realignment
- Carbide Insert Replacement (up to three replacements)
Are there any costs associated with the program?
How long will it take to get my instruments back?
Can I send competitor brands in for servicing?
What happens when my Ortho instruments have
exceeded their life expectancy and can no longer be serviced?
Hu-Friedy’s Environdent™ Recycling Program.
When can I start sending in my instruments?
How often can I send my instruments in?
Is there a limit to the number of instruments I can send in?
Are my older instruments eligible for this service component of Hu-Friedy’s Ortho Warranty program?
Hu-Friedy Customer Care at 1-800-Hu-Friedy.
What happens if my instruments can’t be serviced?
What is the life expectancy of the instrument?
Why does this program only apply to Ortho instruments?
Why are Scalers, Diagnostic, Restorative and Endo instruments not included in the Service Program?
Why are only private practitioners able to join?