Repairs & Returns

The commitments that we make to support our products and those who use them are unparalleled. Our vast inventory lets us ship new orders within 24-48 hours of being placed, allowing us to ship over 5 million instruments each year! Our lifetime warranties are the best in the business.

Please call 1-888-TecTech (1-888-832-8324) to find out if your dental instrument(s) are covered under warranty or to explore other replacement options. We have been perfecting our manufacturing practices for over 100 years, and we never stop.

Hu-Friedy has an on-site group of skilled technicians ready to handle your dental instrument repairs. This group possesses over 180 years of combined instrument knowledge and can manage a wide range of repairs and refurbishing needs. Hu-Friedy offers repair services for the following Hu-Friedy* instruments:

  • Amalgam Carriers
  • Amalgam Carvers
  • Amalgam Knives
  • Aspirators
  • Aspirator Tips
  • Bone Chisels and Curettes
  • Cavity Prep Instruments
  • Dressing Pliers
  • Elevators
  • Excavators
  • Explorers
  • Forceps
  • Hemostats
  • IMS Cassette Latch Replacement
  • IMS Cassette Rail Replacement
  • Irrigating Syringes
  • Mallets
  • Mouth Gags
  • Needle Holders
  • Nippers
  • Orthodontic Instruments (Cutters and Joint Replacement)
  • Periodontal Chisels and Knives
  • Periodontal Knives
  • Periosteals
  • Retractors
  • Rongeurs (Single and Double Action)
  • Rubber Dam Forceps
  • Rubber Dam Punches
  • Scalers and Curettes
  • Scissors
  • Serration Additions
  • Wax Carvers

*All Non Hu-Friedy instruments will be returned at the office's expense.

Replacement parts are not sold separately. In order to properly perform the required service, we request that the entire instrument be sent to our facility.

Please sterilize all instruments prior to sending in for repair. Please send all items in a puncture proof package and send by traceable means in case of loss during shipping.


Product Quality Guarantee

Any Hu-Friedy product that fails as a result of a defect in materials or poor workmanship will either be repaired or replaced, at Hu-Friedy’s sole option, at no charge. Hu-Friedy is not responsible for the performance or replacement of any Hu-Friedy product that has been misused, tampered with, modified, re-tipped, refitted in any manner or is beyond the expected life of the instrument.

 

Download Returns, Repairs, Replacements Form for End Users & Dealers

Download Returns, Repairs, Replacements Form for Schools

All instruments for repair can be sent to:
Hu-Friedy Mfg. Co., LLC
Attn: Technical Services
3232 N. Rockwell St.
Chicago, IL 60618