Hu-Care Surgical Program

Through our Warranty Program for Surgical Instruments, Hu-Friedy is pleased to offer free servicing for the life of the instrument.* When you purchase the highest quality products, it is important to keep them in optimal working condition.

This program:

  • Protects your investment through regular, free service
  • Frees up valuable time to focus on providing positive clinical outcomes for your patients
  • Ensures accurate servicing by the same Hu-Friedy artisans that manufactured your instruments
  • How Do I Get Started?

  • Frequently Asked Questions

*Covered for the life expectancy of product, not life of doctor or practice.


Services included:

  • Sharpening
  • Re-serrating
  • Joint Realignment
  • Carbide Insert Replacement (up to three replacements)
  • Aspirator Tip Repair and Refurbishment

Service & Maintenance Tips:


  • Hu-Friedy recommends routinely inspecting scissors to determine if sharpening is required. We recommend that Standard Scissors or Super Cut should be sent in for sharpening every three months with average use.
  • Lubricate hinged instruments after each use and prior to sterilization, but at a minimum at least once per week.
  • Always clean and sterilize hinged instruments in the OPEN position!

HOW DO I GET STARTED?


  • CONTACT HU-FRIEDY: Call 1-888-TecTech (1-888-832-8324) and inform the Customer Care Representative you want to sign up for the free servicing program, or you can complete online form.

  • SHIP STERILIZED INSTRUMENTS: Each time you want to send in instruments, call Customer Care at 1-888-TecTech (1-888-832-8324) and request a return number. Send sterilized instruments to Hu-Friedy via a traceable method along with your return number and SERVICE LABEL and SERVICE FORM.

  • REPAIR AND RETURN: Hu-Friedy artisans will complete the service and ship back within an average of two weeks.

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Fill out Service Form

package

Ship Instruments

sharpening hinge

Instruments are Serviced and Repaired

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Instruments are returned


Frequently Asked Questions

Why should I register?

When you purchase the highest quality products, it is important to keep them in optimal working condition. By registering for the Hu-Care Program, a component of Hu-Friedy’s Surgical Warranty Program, you can free up your valuable time to focus on providing positive clinical outcomes while allowing Hu-Friedy to accurately service your instruments, protecting your investment.

How do I sign up?

Call 1-800-Hu-Friedy (1-800-483-7433) and ask to speak to Customer Care about joining the Hu-Care Program for Surgical Instruments.

Who can participate?

Clinicians in the United States who purchase Hu-Friedy Surgical Instruments.*
*Exclusions may apply. The following customer types are not eligible: schools, hospitals, group practices and/or government.

Where do I send my instruments?

Instruments should be sent to:

Hu-Friedy‘s Service Program
Attn: Technical Services
3232 N. Rockwell St.
Chicago, IL 60618

What services are covered?

Services covered include:
  • Sharpening
  • Re-serrating
  • Joint Realignment
  • Carbide Insert Replacement (up to three replacements)
  • Aspirator Tip Repair and Refurbishment

Are there any costs associated with the program?

The only associated cost for the clinician is sending the instruments into Hu-Friedy. Hu-Friedy will pay for the instruments to be shipped back to the clinician.

How long will it take to get my instruments back?

On average, you can expect to have your instruments back in two weeks after arrival at Hu-Friedy.

Can I send competitor brands in for servicing?

No, the program is limited to Hu-Friedy branded Surgical products only.

What happens when my Surgical instruments have
exceeded their life expectancy and can no longer be serviced?

At your request, Hu-Friedy can return the instrument(s) back to your office or you can choose to participate in
Hu-Friedy’s Environdent® Recycling Program.

When can I start sending in my instruments?

You can start sending in your instruments immediately.

How often can I send my instruments in?

There are no restrictions on the number of times you can send in your instruments.

Is there a limit to the number of instruments I can send in?

No, there is no limit to the number of Surgical instruments you can send in.

Are my older instruments eligible for this service component of Hu-Friedy’s Surgical Warranty program?

Yes, however you must be a registered participant in the Hu-Care Program. For more information please call Hu-Friedy Customer Care at 1-800-Hu-Friedy.

What happens if my instruments can’t be serviced?

At your request, Hu-Friedy can recycle the instruments through the Environdent® Recycling Program. as well as inform you of replacement options.

Can I send non-Hu-Friedy branded product in for servicing?

No, the program is limited to Hu-Friedy branded Surgical products only.

What is the life expectancy of the instrument?

Each instrument has a different life expectancy. For more information, please contact Hu-Friedy Customer Care.

Why does this program only apply to Surgical instruments?

Surgical instruments require special equipment that most dental offices do not carry and specific expertise related to the unique instrument designs.

Why are Scalers, Diagnostic, Restorative and Endo instruments not included in the Service Program?

Due to the ability to maintain and service these instruments easily in the office, their disposable nature and limited life expectancy, these instruments are not covered under the Service Program.

Why are only private practitioners able to join?

Hu-Friedy has unique programs in place designed specifically for non-Private Practitioners. To learn more, please contact your local Hu-Friedy Representative.